Hard drive failures may occur because of logical, head, or mechanical failures. The following table describes the symptoms of failing hard drives
|Noisy hard drives||Noisy hard drives indicate head crash, noisy bearings, or a failed motor|
|Data and disk errors||Files may not get saved or programs may stop responding|
|Hard drive not detected||Operating system does not detect the hard drive|
|System crash||Blue screen errors|
|Slow read/write process||Delay in reading or writing data on the hard drive|
Perform the following steps if any of these symptoms occur:
- Check if the hard drives are installed correctly
- Check the hard drive indicator LED
- For systems with an LCD panel, check for the following error codes
|Error Code||Error Message||Description|
|E1810||Hard drive <#> fault||Hard drive has had a fault as determined by the system|
|E1811||Hard drive <#> rebuild aborted||Drive has had its rebuild aborted|
|E1812||Hard drive <#> removed||Drive has been removed from the system|
How to troubleshoot a hard drive failure?
The first step is to determine if the issue you are facing is linked to a hardware or software issue.
How was the issue first noticed?
- LED on one of several of the hard drive slots is blinking amber, or amber and green.
Hard Drive Carrier Status LEDs
LED Description Off Slot is empty or drive is not yet discovered by the system Steady Green Drive is online Green flashing (250 ms) Drive is being identified or is being prepared for removal Green flashing (On 400ms, Off 100ms) Drive is rebuilding or undergoing a replace operation Amber Flashing Drive has failed Green/amber flashing Predicted failure reported by drive (drive is failing)
- Error message on the LCD panel
- Error message on POST or in the BIOS
- Error in the Operating system
- Performance is slow when copying files
At minimum, the Dell Diagnostic Utility should be utilized to help test the status of the hard drive.