Many machines require "clicks" in order to successfully process mail.  Click quantities can be verified through SupplyManager in the Console or directly from the SoftLock program.


  • Navigate to SoftLockViewer on the machine for which the click quantity must be determined
  • Once the SoftLockViewer window appears, select Refresh in the bottom right corner to ensure accurate quantities are being reported
  • Once the window has refreshed, locate the Zip 11 Counter and Zip 5 Counter fields
    • Zip 11 Counter reports information regarding 11-digit clicks
    • Zip 5 Counter reports information regarding 5-digit clicks

  • Subtract the Counter number from the Limit number
    • Counter reports the total number of clicks that have been consumed since Parascript was installed on the machine
    • Limit reports the total number of clicks that have been transferred to the machine since Parascript was installed on the machine
  • The difference between the two numbers shows the machine's current click quantity


This method is only available if a SupplyManager account has previously been created.  If an account has not been created, contact EII Support to obtain the necessary credentials.

  • Open the EII Console by clicking the "EII Console" icon
  • Navigate to SupplyManager by clicking the SupplyManager link in the left tool bar
  • Enter the applicable credentials in the window that appears
  • Once credentials have been verified, the page will load with all supplies that may be ordered 
  • In the top left corner, locate the Current Customer Clicks section
    • The click quantities are shown in this location

If the click quantity is too low and more clicks must be added to the machine, follow the instructions in this article to order clicks using SupplyManager or contact EII Support to request a click transfer.  If more information is needed before placing an order, the following articles may provide additional insight:

Applications, Pricing, and Specifications of EII Labels & Tray Tags

Options available for ordering Parascript clicks